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Check out our FAQ's
You can reach us by phoning (07) 858 0800. You can speak with a variety of our staff including Reception, Accounts staff and a nurse you are seeking medical information. Our reception is available 24 hours a day, 7 days a week.
We never close.
We are open 24 Hours a day, 7 days a week, 365 days a year.
Popular times are usually between 9.00am - 2.00pm and 5.00pm - 8.00pm.
We are available to see you whenever you need us, however if you visit us outside of these hours your waiting time could be shorter.
Waiting times vary greatly depending on the time of day you visit us, how many other patients are here and also the severity of your problem.
We operate a triage system to ensure patients with life-threatening or urgent conditions are given priority. This may be why some patients who arrive after you, are seen first.
You can be assured that when your turn comes, the doctor will give your problem the time you need.
You are welcome to call us on (07) 858 0800 to ask the Receptionist what the estimated wait time is before you come in.
Also for non urgent conditions, you may choose to leave the waiting room after you have registered at reception. If you do chose to say "wait at a cafe" then please make sure that you tell reception. They will advise you an approximate time when to return so you do not loose you place in the non urgent queue.
Yes, it does cost to visit us. We are a private, not-for-loss organisation and receive minimal funding from the government so we must charge for our services.
We are an accredited clinic for ACC treatments and you may need to pay a small surcharge when you visit us for an accident related injury.
Yes, unless you request otherwise, your doctor will be sent your patient notes and any test results from your consultation with us. This ensures that your doctor is aware of your condition and can ensure continuity of care for you.
Your health is important to us and so is your privacy so please help us with this.
First ask for permission
Before you take photos ask for permission and only do so if the patient or their legal guardian agrees to it.
Please note that our staff do not consent to any photos, videos, or audio recordings to be taken of them during your time here.
Before you share
If you’re intending to post information, recordings or photos on social media please consider who might see them, friends, family, whanau, media – as it could come as a bit of a shock to learn of someone’s serious medical condition via social media.
- Urgent Medical Care - We have a team of doctors and nurses trained in general medical and urgent care. You can visit us with any urgent medical issue that you would otherwise see your GP for.
- Urgent Accident Care - We are an ACC accredited service provider and can take care of you if you injure yourself. Our specialised staff are trained in the diagnosis and treatment of fractures, soft tissue injuries, cuts, sprains injuries that can unexpectedly happen to you.
- Orthopaedic Specialist led Fracture Service - We have a specialised fracture service and encourage you to see us if you think you have broken a bone, instead of going to hospital. Our radiology service allows for a complete diagnosis of your injury on-site and we have an Orthopaedic surgeon, Senior Medical Officers and Orthopaedic nurses available to treat your injury at a minimal cost until you have recovered.
- X-Ray - Hamilton Radiology operate a radiology and X-ray service on-site from 8am - 11pm each day.
Accessible from within the clinic or through Gate 2, Anglesea Pharmacy is open for advice and prescription and OTC pharmaceutical services 7 days a week.
Monday through Friday - 7:30am - 11:00pm
Saturday and Sunday - 8:00am - 11:00pm
If you have an x-ray, the doctor you are seeing, will look at your x-ray results and provide you with appropriate treatment.
All our x-rays are checked the next day by a Radiologist who is trained to identify abnormalities. If an abnormality has been noted by the Radiologist, then we will contact you and advise you if any further treatment is required.
If at any time you are concerned, or your symptoms are not improving, please contact us or your GP immediately.
If you have had a blood test taken and are enrolled with a GP in our area, the results will be forwarded to your GP and you should contact them for the results.
If you do not have a regular GP, you can call Anglesea Clinic Urgent Care to obtain your results.
In any event - if your results require urgent action, you will be contacted either by us or your regular GP.